Q: How can we install the machines? Will you send technician and help the set up?
A: We will provide user manual for each machine, you can follow the instruction and do the set up by yourself. Meanwhile, our after sales team will provide assistance if there are any questions during the set up.
Q: What kind of service are you providing?
A: Our sales team will provide professional advice on selecting the more suitable and profitable machines for your project. 2D/3D layout will be provided free of charge, if floor plan and project details are provided.
Q: How is the machine going to be delivered? Is the package strong enough?
A: Since the package is quite big, normally it will be sent by sea. We will pack the machine with bubble film, stretch film and wood crate, it’s strong enough the international transportation.
Q: How long will it take from placing the order to receiving the machines?
A: Normally it will take 15-30 days for production, depends on the type and quantity of the machines. And it will take around 30-45 days for shipping. Please contact our sales to check the exact time.
Q: Is the price fixed or negotiable?
A: Discount will be provided according to the order quantity/amount, price is negotiable.
Q: Can I customize and put my own logo on the machines?
A: Yes, we can put your logo on the machines. Please contact our sales for details about customization.