Yes, we accept dropshipping order, you can leave message with order, we will leave out any promotion information in the box, and also if you have any other box, or shipping needs, please feel free to contact us at first.
How to make custom jewelry?
Leave us message when you want to make custom jewelry, tell us your idea, give us the size, material, plating, and if have
matching chain, also, we will give you quotation at first.
How do I place order?
Ordering from our website is easy, if you don't know how to do, please leave us message, we will be very pleased to answer you.
Once you find an item you would like to purchase, You can contact online or send the email to us. We will show you more
information and give you a quotation for your confirm then we can make the PI for your order.
Can I make mix orders?
Yes, you can make an mix order with stock items.
How long does it take to process my order?
Depends on
a. If the products you ordered is in stock (80% are in stock if they are on the website) then it usually will be processed in less
than 48 hours.
b. If it is not in stock (or we had a big run of orders on them), we’ll notify you if it will be longer than a week.
Warmly attention: if meet our national holiday or other holiday, the shipping out time will be a little delay.
How about the package?
Normally, we will use opp bag pack, if you have special request, please contact us first, we will help you achieve that.
How to deal with faulty?
We have strict quality control system to insure the products we send can meet your standard. But if still there are some defective products, replacement or refund can be offered.
How about your after-sales service?
a. You are entitled to return products for repairing within one week of the delivery date if it’s quality problem. Once we’ve
received your return we’ll send you an email with an update.
b. If it's our fault, we will provide free replacement shipping and repair service.
c. If It's due to uncontrollable factors, we only charge you the cost of repair.
d. If you have sold the products, problems due to the passage of time or wearing caused by abrasion, etc., we will charge you a part of repair costs.
How I can get more information?
Contact us please, we are always here to assist you in any way. It will be very pleased when we receive your message.