1. How should I transfer the money ? 100% Payment Safety Protection .All the money transfer will be based on Alibaba trade
assurance.Our customer will get 100% payment safety protection by the international laws and regulations.
2. How about the
production and shipping delivery time?
100% Shipping time / Delivery time Protection. We sign the purchase contract on Alibaba trade assurance on line. Customers willget 100% Shipping time / Delivery time Protection from the Alibaba platform.
3.what is your quality guarantee policy?
Super long warranty. (the longest as we know so far in same industry) Axles: 3 years. (most factory offer only 1 year) Chassis:3years. (most factory offer only 1 year) Other parts of the train: 3 years. (most factory offer only 1 year) Inside electric accessories or mechanical parts: 2 years. During warranty, we will send spare parts and components to you through Air Express for free if anything doesn't work.
4 Can I customize the train with my requirements?
Yes, please contact our sales representative for further details.If you want to customize a train, we will offer you professional project drawings.
5 How can you ship such a big train to me?
By sea shipping, in full container loading, 20' container for one train set with one locomotive head and four
6 Will you send the train to my door?
Mostly, we will ship to a seaport, then our customer will go to the seaport to collect it, if you need door to door service, please contact our sales representative for details.
7 How I can contact a sales representative for further information?
Alibaba starts to reject listings with contact information, please send us an inquiry, we will reply you as soon as possible, after we touch, we can talk details with the way you like.
8 Can I visit your company in China?
We welcome you to visit our company.We will receive you from the Zhengzhou international airport or Zhengzhou railway station and we also can help you to book the nearby hotel rooms for you. We will give our customer free transportation and free working meals in our zhengzhou city.
9 What is the purchasing process for buying one train?
First: Confirm the train size passenger seats capacity and power type,color painting with our online service worker. Second , we will send to you the confirm train drawing, sign the contract,transfer the deposit money. Thirdly,Start production and send to you the production photos and videos in time. Fourth,Finish production,Test the train , sending to you the test videos and photos. Transfer the balance money. Fifth, Making delivery inspection , package ,loading into container. Last, After sale servie for support videos and Quality guarantee service parts.