Q1:I am a novice foreign trade, how to finish an order?
A1: First of all, you can contact us by email. Our professional staff will give you answer any questions, or, you can direct
online order according to their own requirements.
Q2: What's the order process?
A2: Submit design(you)>submit quotation(me)>confirm to order and pay mould cost (you)>Create artwork(me) >Approval(you)>full
payment or a half
payment(you)>Production +Shipping after full payment(me)
Q3: Can I get a product sample?
A3: Yes, of course. We will make sample after you paid setup cost. And we will take picture for your check. If you need physical
sample, we will send you by freight collect.
Q4:I'd like to know the specific delivery process.
A4: We will provide you tracking number at the time of shipping. It could be following on internet.
Q5: Can you make glitter, glow, epoxy items?
A5: Yes, we can.
Q6:I need some very urgent, how fast you can produce it?
A6: For most items, it will need only 4-7 days when in a rush. Depending on your item, we will check schedule and get a fastest
production time for you.
Q7:I received, but it's wrong, how could I do?
A7-1: If you provide wrong info and confirmed wrong artwork or production plan, then sorry you will afford to re-make them.
A7-2: If we made products wrong with our artwork or production plan, we'l re-make for you freely.