1.How do I order a product that works for me? We recommend that you consult with our customer service staff before ordering and inform customer service I have a large order, can I place an order first at a low price? In your case, we may charge the normal price in the first order, but we guarantee that the difference will be refunded after a certain number of orders are placed.
:2.Can you provide designers to help you design ?
Yes, we can provide you with a technical engineer to complete your solution.Please send us pictures or related scheme sketches on the Internet.
3.Can I produce if I want a different configuration?
Yes ,We are manufacturers and fully support customization! Customers who require customization will check the details with our sales staff in advance to avoid deviations and errors!
4.What is the delivery time?
Normal 380V voltage 10-15 days, other voltage is 15 days.
5.What is the payment term? T/T 30% in advance and balance before shipment, LC or by negotiation.
6.What is the guarantee?
12 months for the whole machine. Within 12 months under normal use and maintenance, if something is wrong with the machine, you will get spare part for free. Out of 12 months, you will get spare parts at cost price. You will also get technical support and service
all the lifetime.
7.What is the technical support?
1) Technical support by phone, email or MSN/Skype around the clock
2) Friendly English version manual
3) Engineer available to service machinery oversea
8.What is the after sales services?
you will be able to get free training advice towards our machine in our factory. You will also get free suggestion and consultation, technical support and service by email/fax/tel etc. We can also send our engineer to your factory, but need you take charge of all travelling cost and labour cost 100USD/day