Q1: How to find a suitable Vacuum Freeze Drying machine?
A: Tell us about your personalized requirement:
1. What kind of Freeze Dryer would you like?
A: Home ,Household, Lab, Medical Industrial, Food Grade Industrial and etc.
2. Freeze Dryer drying area per time?
A: You can choose freeze-drying area from 0.1 to 200 sqm, 1 to 2000 kg capacity.
3. Weight ratio of material before and after drying?
A:Normally for food it is around 10:1, specific rate based on your product and requirements.
4. Your requirement for the machines details.
A: We do customized freeze dryer machine based on your local area ,industry requirement and so on.
Q2: Are you a real factory / manufacturer?
A: Yes.We are professional manufacturer of vacuum freeze dryer machine. Welcome you to visit us.
If you don’t have time? We can use live video and you can visit us and check the dryer machine online without leaving home.
Q3: How about the warranty for products?
A: All of our Freeze Dryer machines have one-year warranty. During the guarantee period, if there are any problems with our products, we will help you to solve it by sending pictures, videos or free spare parts until things get fixed. Out of guarantee, we will also help you solve the problem,but not including send free spare parts to your country.
Q4: Can you do OEM?
A: Yes, we can do OEM / ODM as you required.
Q5: We are afraid you won't send us the machine after we send you the money?
A: We have our business license and certificate. And it is available for us to use alibaba trade assurance service, protect your money, machine quality and delivery are guaranteed.
Q6: Can you offer technical support of freeze drying machine, online or site training or other?
A: We can offer technical support like online operating manual, operating videos for products you are interested in.
We also can send technical people to your local place to install the freeze dryer machine and training .
If you have chance to come to China, welcome to our factory, we have sample machines here, and we can show you how to operate them.
Q7: who are we?
A: Located in Guangdong, China, start from 2016,sell to Africa(50.00%),North America(15.00%),Western
Europe(15.00%),Domestic Market(10.00%),Southeast Asia(5.00%),Mid East(5.00%).