1.Q:Are you trading company or manufacturer?
A:Antai is professional manufacturer, set research, production, sales and services as one. We supply O E M service for the specialized customers, and also customized machine design or production line as requested.
2.Q:Did Antai electronic quantitative weighing and filling technology adopt by NASA JPL research project about infrastructure construction on the surface of Mars?
A:Yes, this is our core technology and one of Antai engineers had participated in this research project.
3.Q:How long is your delivery time?
A:Generally it is 3-5 days for the standard machine and 10-12 days for the customized machine. If there is special customization or large quantity purchase, the delivery time should be negotiated.
4.Q:What about your warranty?
A:Our warranty is 1 year with lifetime technical support. We are able to supply replaceable components at any time if you need.
5.Q:How can I know if the machine is suitable for my materials?
A:Before the day of delivery, we will test the working condition of the machine and take video for you.
6.Q:What is your term of payment?
A:For standard machine, 100% in advance. For special customization or large quantity purchase, 30% T/T in advance, balance before shipment.
7.Q:Is there any installation direction after we received the machine?
A:Yes, we have instruction manual, installation video, and a professional technical team to help you with any problem in time.