1. Q: Where is your company located? Could I visit your factory?
A: Our company is located in Zhaoyuan, Shandong province, China. Sincerely invite you to visit our factory.2. Q: How can I get some samples? Is it free?
A: Welcome to contact us by e-mail or Alibaba for your requirements. We can provide sample service.3. Q: How does your factory do regarding QC?
A: Quality is priority. We always consider quality as the most important thing during the whole production process.
Our factory has gained ISO9001.
4. Q: What is your after-sale service? How about the warranty?
A: We offer guarantee on our product for 12 months and we have the special after-sales service team.
5.Q: Can you offer OEM or design services?
A: Yes, We design and manufacture our products by ourselves.
We can make OEM according to your requirements, including packing, logo print etc.
6. Q: What about your delivery time? And how do you delivery the goods?
A: Once getting your prepayment, the production will be started immediately.
It is about 5-7 working days since payment and we usually deliver by DHL, UPS, FedEx or TNT,
Airline and sea shipping also optional. For urgent orders, please contact us to inquire about the stock situation.
7. Q: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.15%.
Secondly, during the guarantee period, we will send new parts with new order for small quantity. For defective
batch products, we will repair them and resend them to you or we can discuss the solution including re-call
according to real situation.