Q1. Are you a trading company or factory?
A: We are factory and we have experienced technicians(more than 20 years experience in screening and conveying flied).
Q2. What is your terms of payment?
A: We usually accept T/T, L/C;
1. T/T: 30% in advance, the balance before delivery;
2. We will test each machine before delivery, also we will show their pictures and videos to client for remote confirmation.
Q3. Do you test all your goods before delivery?
A: Yes, every product will be tested before delivery. If products’ quality is not consistent with the description as we described or the promise before you place order, we promise 100% refund.
Q4. How does your after-sale service work if the product got damaged?
A: In the guarantee time of 12 months, our general after-sale service will change the damaged parts for the customer, but if the damage could be repaired by slight cost, we would wait for the customer's bill for the fix cost and refund this part of cost.(note: Vulnerable parts do not include.)
Q5. Does HENGYU has oversea selling company or branch office?
A:So far, we only have some oversea business partners. If you would like to resell our products with your own brand, we'd like to provide our best support for you to do local market. Do contact us without hesitate.